Know your customer onboarding metrics and manage churn
DocSend Spaces gives you
timely, account-based insights.
Smart, scalable client onboarding
Custom Spaces
Create customized, branded Spaces for each account and share documents securely with a single link.
Goodbye attachments
No big file downloads, no clogged inboxes, and nothing lost to spam filters.
Easy collaboration
Folder and Space level permissions facilitates easy team collaboration.
The ability to manage at an account level is really unique and Spaces enables that. It’s so intuitive and allows us to serve up content to our customers in a nice, usable way. “
Steven Russell
Manager Customer Experience, ContentStack
Update once, update everywhere
It’s amazing to be able to update content on the backend and allow our customers to continue using the same link.”
Ian Goldberg
Partner Development Specialist, OneVision Resources
Customer onboarding metrics that matter
Aggregate reporting
Get an aggregate view of your customer onboarding metrics by looking at who has viewed your documents and where they have spent the most time.
Head off churn
Get notified when customers read your updates and follow up proactively with those who haven’t.
Engagement metrics
Page-by-page analytics can tell you where customers are engaged and when their engagement drops off.
Before DocSend, analytics for our email attachments was a black box. DocSend has empowered us to embrace Account Based Marketing, driving ROI and efficiencies throughout our Sales and Customer Success teams.”
Demar Amacker
Sales Engineering Manager, Kore Software
Know your customer onboarding metrics: Five proven ways to reduce customer churn
See how DocSend analytics can help with new customer onboarding, predicting churn, and helping sales align with customer success.
